Efthymiou, Marina ORCID: 0000-0001-8611-5973, Njoya, Eric
ORCID: 0000-0002-1799-9469, Pak Lam, Lo
ORCID: 0000-0003-3155-4949, Papatheodorou, Andreas
ORCID: 0000-0001-9484-7517 and Randall, Daniel
ORCID: 0000-0003-4379-0156
(2019)
The impact of delays on customers’ satisfaction:
an empirical analysis of the British Airways
on-time performance at Heathrow Airport.
Journal of Airspace Technology and Management, 19
.
ISSN 2175-9146