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Voicing job satisfaction and dissatisfaction through Twitter: employees’ use of cyberspace

Conway, Edel, Rosati, Pierangelo orcid logoORCID: 0000-0002-6070-0426, Monks, Kathy and Lynn, Theo orcid logoORCID: 0000-0001-9284-7580 (2019) Voicing job satisfaction and dissatisfaction through Twitter: employees’ use of cyberspace. New Technology, Work and Employment, 34 (2). pp. 139-156. ISSN 0268-1072

Abstract
This article adopts a work orientations perspective to consider how, through the medium of Twitter, employees voice the things they love and hate about their jobs. Using 817,235 tweets posted by 650,958 users in the calendar year 2014, the findings provide new insights into both the employee voice and job satisfaction/dissatisfaction literatures as well as an enhanced understanding of the nature of the employment relationship. First, our findings indicate that Twitter, in its expression of very personal and individualistic needs, might be considered a new form of employee voice. Second, Twitter captures the positive, the negative and the ambivalence in the notion of job satisfaction. Third, the description of the methodology used to access and analyse Twitter data illustrates how new methodological approaches, particularly those embedded within computer science, may be of value to social scientists in their analysis of 'Big Data'.
Metadata
Item Type:Article (Published)
Refereed:Yes
Uncontrolled Keywords:Big Data; Employee voice; job dissatisfaction; job satisfaction; social media; Twitter; work orientations
Subjects:UNSPECIFIED
DCU Faculties and Centres:DCU Faculties and Schools > DCU Business School
Research Initiatives and Centres > Irish Centre for Cloud Computing and Commerce (IC4)
Publisher:Wiley
Official URL:http://dx.doi.org/10.1111/ntwe.12135
Copyright Information:© 2019 Wiley
Use License:This item is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 3.0 License. View License
ID Code:24801
Deposited On:15 Jul 2020 15:58 by Edel Conway . Last Modified 20 Mar 2021 04:30
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