Mora, Manuel ORCID: 0000-0003-1631-5931, Marx Gómez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Gelman, Ovsei (2016) An MADM risk-based evaluation-selection model of free-libre open source software tools. International Journal of Technology Policy and Management, 16 (4). pp. 326-354. ISSN 1468-4322

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh and Gelman, Ovsei (2016) Impacts of electronic process guides by types of user: An experimental study. International Journal of Information Management, 36 (1). pp. 73-88. ISSN 0268-4012

Mora, Manuel ORCID: 0000-0003-1631-5931, Marx Gómez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313 and Gelman, Ovsei (2015) A risk-based MADM model for selecting free-libre open source software tools in the domain of IT service management. In: 16th Symposium on Decision Technology and Intelligent Information Systems, 6 Aug 2015, Baden Baden, Germany.

Mora, Manuel ORCID: 0000-0003-1631-5931, Gomez, Jorge, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh and Gelman, Ovsei (2015) An extensive review of IT service design in seven international ITSM processes frameworks: Part II. International Journal of Information Technologies and Systems Approach, 8 (1). pp. 69-90. ISSN 1935-5718

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0001-9253-0313, Gomez, Jorge and Gelman, Ovsei (2014) An extensive review of IT service design in seven international ITSM processes frameworks: Part I. International Journal of Information Technologies and Systems Approach, 7 (2). pp. 83-107. ISSN 1935-5718

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0001-9253-0313, Raisinghani, Mahesh, Macías-Luévano, Jorge and Gelman, Ovsei (2013) IT service engineering and management framework (ITS‐EMF). In: de Pablos, Patricia Ordóñez and Tennyson, Robert, (eds.) Best Practices and New Perspectives in Service Science and Management. IGI Global, pp. 76-91. ISBN 978-1-4666-3894-5

O'Connor, Rory ORCID: 0000-0001-9253-0313 (2012) Using grounded theory coding mechanisms to analyze case study and focus group data in the context of software process research. In: Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, Steenkamp, A. and Raisinghani, Mahesh, (eds.) Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems. IGI Global, pp. 256-270. ISBN 978-1-4666-0179-6

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2011) Toward an integrated conceptualization of the service and service system concepts: A systems approach. In: Wang, J., (ed.) Information Systems and New Applications in the Service Sector: Models and Methods. IGI GLOBAL, pp. 152-172. ISBN 978-1-60960-138-6

Mora, Manuel ORCID: 0000-0003-1631-5931, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2010) On electronic process guides for IT service management. In: The SIG SVC Annual Workshop, at 14th International Conference on Information Systems, St Louis, MI.

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0002-2446-3224, Alvarez, Francisco and Macías-Luévano, Jorge (2010) A conceptual descriptive-comparative study of models and standards of processes in SE, SwE, and IT disciplines using the theory of systems. In: Paradice, D., (ed.) Emerging Systems Approaches in Information Technologies: Concepts, Theories, and Applications. IGI GLOBAL, pp. 156-181. ISBN 978-1-60566-976-2

Mora, Manuel ORCID: 0000-0003-1631-5931, Raisinghani, Mahesh, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Gelman, Ovsei (2009) Toward an integrated conceptualization of the service and service system concepts: a systems approach. International Journal of Information Systems in the Service Sector, 1 (2). pp. 36-57. ISSN 1935-5696

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0002-2446-3224 and Alvarez, Francisco (2009) An overview of models and standards of processes in the SE, SwE and IS disciplines. In: Cater-Steel, Aileen, (ed.) Information Technology Governance and Service Management: Frameworks and Adaptations. IGI Publishing, pp. 371-387. ISBN 978-16056-60080

Mora, Manuel ORCID: 0000-0003-1631-5931, Gelman, Ovsei, O'Connor, Rory ORCID: 0000-0001-9253-0313, Alvarez, Francisco and Macías-Luévano, Jorge (2008) A conceptual descriptive-comparative study of models and standards of processes in sE, swE, and It disciplines using the theory of systems. International Journal of Information Technologies and the Systems Approach, 1 (2). pp. 57-85. ISSN 1935-5718